The assumption of good will: a basis for helping and being helped

Your trust in people has a lot to do with whether or not you find them helpful in life or not.  Your ability to help others is likewise based on their trust in you. 

Trust is many things, but one of those things is the assumption of the good will on the part of other people.  If you believe other people mean well you normally give them more latitude in their interactions.  You dont take things personal nearly as much and tend to be much more forgiving.  It is the assumption of good will that many people are unwilling to give their mental health providers.

What goes into trust?  In his book, “Trust Works”  Ken Blanchard outlines what he calls the ABCD Trust Model.

A-  able.  Does the person have the skills and knowledge to do what you need them to do?  For many consumers this is a sticking point.  What people tell me is that many of the things done to help just dont help.  They see little chance of anything else being done.  Too many times the professionals are seen as being irrelevant to life getting better.

B- believable.  This has to do with acting with integrity.  It means being honest. It means admitting mistakes. It means being non-judgemental and showing respect. I have talked with many people who question their providers on each of these points.

C- connected. This means they care. They listen well. They show interest. They have empathy and work well together with you. On a scale of 1-10 how well does that describe your experience with people trying to “help” you??

D- dependability. Are the. people who work with you reliable? Do they do what they say? Are they responsive to you? Do they hold themselves accountable or do they make excuses? Are they organized? Do they followup and are they consistent?

The assumption of good will has a lot to do with rather or not we see the people in our lives as a burden or an opportunity. The qualities that Blanchard talks about have a lot to do with that assumption.

How do you see other people?? How do they see you??


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